What is the delivery time for my order?
The delivery time for a package is 1-3 working days. You can always track your package using the track & trace code sent to your email. Please note that delivery times may occasionally be longer due to busy periods or delays with PostNL.
What are the shipping costs?
- Free shipping for orders over €30 in the Netherlands, Belgium, and Germany.
- For orders under €30:
- Netherlands: €6.75
- Belgium or Germany: €7.95
Can I return my order?
You can return your products for free within 14 days if they meet the return conditions. Certain products cannot be returned due to hygiene reasons.
Return Conditions:
- The product and packaging must be complete, unopened, and undamaged.
- The product must not have been used.
- The item must be returned in its original packaging within 14 days.
Note: Some products cannot be returned due to hygiene reasons.
Before returning your product, always contact us first via info@wiwantit.nl.
What if there is an issue with my order?
If you encounter a problem with your order, please contact our customer service as soon as possible. We’ll do our best to resolve the issue and ensure your satisfaction.
How can I contact customer service?
You can reach us via the contact form on our website or by emailing us at info@wiwantit.nl. Our customer service team is ready to answer your questions and assist with any concerns.
Do you offer a warranty on your products?
We provide a warranty for our products. The warranty period may vary depending on the specific product. Check the product information or contact our customer service for more details about the warranty terms.
Can I pay safely?
At www.wiwantit.nl, you can always pay securely using IDEAL, Bancontact, Visa, Mastercard, and other major payment options.
If you have further questions, don’t hesitate to contact us. Our team is ready to assist you and ensure you have an exceptional shopping experience.